RUSART › POLICY

RUSART's Policy

(effective at 200-733 6th Street, New Westminster and 15168 36 Ave, Surrey)



Format of Lessons

Thank you for choosing RUSART Fine Arts Co. We offer 5 options for you: private lessons, drop-in classes, regular classes, special courses and workshops.

Private lessons. Confirm your date, time, and rate by email elena@rusart.ca in advance. Please be on time. Your lesson starts and ends as scheduled. Your late coming is not a reason for extending your lesson time. If you come too early we may not be able to start your lesson earlier. In case of no-show without 24-hour notice, we will have to charge you in full for the skipped lesson. Normally, we don’t teach at client’s place. Some exceptions may be made.

Drop-in lessons.Pay as you go. Since number of available spots is limited, please contact us by email elena@rusart.ca at least 24 hours prior your visit. Please be on time. Classes start and end as scheduled. Please arrive about 5 min before the start time. If you come too early we may not be able to accommodate you as studio space is limited and we may have other class in progress.

Regular classes. You should prepay either 4 classes or a month. Your spot will be reserved and guaranteed. All classes must be taken in 4 consecutive weeks. Skipped lessons will not be refunded. However, you can transfer 1 (ONE) class to the next month provided you notified us 24 hours in advance. If it happened you had to miss more than 1 lesson out of 4, you can make up skipped classes within your payment period. Please be on time. Classes start and end as scheduled. If you come too early we may not be able to accommodate you as studio space is limited and we may have other class in progress.

Special courses. A course must be prepaid in full before its start date. If you change your plans, full refund can be issued if claimed at least 7 days BEFORE the start date. $20 cancellation fee will be charged. No refunds 7 days before the course starts or later. Skipped lessons will not be refunded. However, if we have the same course running at a later time you can always come and make up sessions at no charge.

Workshops. A full amount must be paid 24-hours before workshop date. No refunds. Classes start and end as scheduled. If you come too early we may not be able to accommodate you as studio space is limited and we may have other class in progress.

Payment

Payment Methods. Normally, we invoice all our clients on-line and require to prepay classes with a credit card. If you'd like to pay in person, at the studio we accept cheques (payable to RUSART Fine Arts Co.). Also, you can pay with a credit card or cash if Elena Perelman is at the studio. No debit cards.

Time of payment. If you’re buying art supplies from us, please make your payment at the time of purchase. All other payments must be completed 24-hours before class/lesson date.

Tax receipts

Upon your payment you'll get a receipt, which is NOT a tax receipt. For all children 18 years and under we issue Tax Receipts in January, for the entire past year. If your child is not taking lessons in January, inquire about your tax receipt and it will be e-mailed to you.

Liability Waiver

Parents of all students of 18 years old and younger MUST sign Liability Waiver, Pick Up Authorization, and Emergency and Medical forms. All other students MUST sign Liability Waiver and Emergency and Medical Forms for adults. If that's your first class please arrive 5 -10 min earlier to have a chance to finish all paperwork before your class starts.

Art supplies

RUSART Fine Arts Co. DOES NOT provide art supplies for your lessons (unless it’s specified in our deals or special services, such as workshops).

Parents' participation

As our studio space is limited and our classes are not family events, we don't allow parents to sit with their children at a classroom. Some exceptions can be made if your child is 5 years old or younger and has separation anxiety (only if we have a room). If you’d like to stay at the studio during our classes, we have a waiting room (New Westminster only).

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