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RUSART Policy

Types of Lessons

Thank you for choosing RUSART Fine Arts Co. We offer 4 options for you: private lessons, regular on-going classes, special online courses and workshops.

  • Private lessons. Confirm your date, time, and rate by email elena@rusart.ca in advance. Please be on time. Your lesson starts and ends as scheduled. Your late coming is not a reason for extending your lesson. If you come too early we may not be able to start your lesson earlier. In case of no-show without 24-hour notice, we will have to charge you in full. 
  • Regular on-going classes. Registration required. No drop-ins. Due to COVID-19 all students must be registered. All lessons must be prepaid at least 24 hours before the class. Missed lessons will not be refunded. We may be able to arrange make-up classes, provided you notified us about your not-coming 24 hours in advance. Please be on time. Classes start and end as scheduled. Due to reinforced safety procedures all students must enter and leave a the time scheduled, so we have time to clean and sanitize our studio.
  • Special online courses. A course must be prepaid in full before the start date. If you change your plans, a full refund can be issued if claimed at least 7 days BEFORE the start date. A $20 cancellation fee will be charged. No refunds 7 days before a course start date and later. Missed lessons will not be refunded. However, if we have the same course running at a later time you can always come and make up sessions at no charge.
  • Workshops. A full amount must be paid 24-hours before the workshop date. No refunds or credits.

Payment

  • Payment Methods. Normally, we invoice all our clients on-line and require to prepay classes with a credit card. If you'd like to pay in person, at the studio we accept cheques (payable to RUSART Fine Arts Co.), credit cards, debit cards and cash. 
  • Time of payment. If not specified, all payments must be complete 24-hours before the class/lesson date.

Liability Waiver

Parents of all students of 18 years old and younger MUST sign Liability Waiver, Pick Up Authorization, and Emergency and Medical forms. They will be emailed to you at the time of registration.

Art supplies

RUSART Fine Arts Co. DOES NOT provide art supplies for your lessons (unless it’s specified in our deals or special services, such as workshops). A list of supplies needed for your classes will be emailed to you.

Parent participation

Due to secutity and safety reasons, parents are not allowed to stay in the classroom. 

Parking

Please park at visitor's parking spots and walk to the studio. Please don't block roadways, driveways even for quick drop off or pick up. For parking rules viloations we have right to refuse in services. All kids under 12 years old MUST be picked up in person by a responsible adult.  

COVID-19 Updates

1. Please use sanitizer at the entrance.

2. If possible, keep social distance.

3. Parents, please wait for your kids outside.

4. No shared supplies allowed.

5. Students use their own aprons at the class. Aprons can be purchased from RUSART.

6. Students wear masks or face-shields (can be purchased from RUSART).

8. Although, we try to provide as much protection as possible with extra sanitizing and cleaning, as we can't provide 2m physical distance, we can't guarantee that our place is free from any viruses and bacteria.

Shipping of Goods

1. We ship everything from BC, Canada with Canada Post.

2. Processing time is normally 1 business day.

3. Shipping time depends on service you choose at checkout.

4. Some international orders cannot be placed online due to international regulations and should be placed by email order@artmaterials.ca

5. Some items may not be available for air shipping because of regulations.

6. Tracking information is to be emailed to you when shipping label is ready.

Return and Refund

1. All requests for refund or return must be submitted within 30 days after delivery.

2. Defected items will be replaced or refunded at no charge. Please contact us at order@artmaterials.ca to make arrangements. We are very sorry if this happened to you and we will try to fix everything as soon as possible.

3. We accept returns and issue full refund for unused and unopened items.

4. Shipping costs are not refundable.

5. If you would like to return anything for any other reason, please contact us at order@artmaterials.ca to make arrangements

6. Payment made with PAYPAL will be refunded to the same PAYPAL account. Payments made through NUVEI system (credit cards) will be refunded by e-transfer or PayPal as we don't have access to your credit card information for security reasons.

Should you have any questions, please email us to order@artmaterials.ca

 

 

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We’d be happy to answer any questions you have for us.
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